Refund and Cancellation Policy
(Last Updated: 05/08/2026)
This policy governs the cancellation and refund process for products and services purchased through our platform, ANTONYMS ENTERPRISES PRIVATE LIMITED , in compliance with Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020.
Cancellation Policy:
- Cancellation Policy: You may cancel your order within 12 hours of placing it, provided the order has not yet been dispatched or shipped. Cancellation requests will not be accepted after this window or if the order has already been handed over to the courier. In such cases, you may reject the delivery at the doorstep.
- Once the order is cancelled before shipment, the refund process will be initiated.
Refund Policy:
- Approved refunds for returns, cancellations, or verified duplicate/double payments will be processed and credited within 3-5 working days to the original payment method used at the time of purchase.
- Duplicate/Double Payment: In the event a customer is inadvertently charged twice for the same order or transaction, we will promptly investigate the case upon notification. Once verified, the duplicate amount will be refunded in full within 3-5 working days.
- Shipping charges are non-refundable, except when the product is returned due to the seller’s error (e.g., damaged or defective).
- Failed Payment / Auto-Reversal: If your payment is debited but the order is not confirmed, the amount will be automatically reversed to your original payment method within 3 to 5 working days. For assistance, contact us at info@antonyms.store.
- Warranty-covered products should be referred directly to the manufacturer for claims.
Need to Know:
Cancellations will only be considered if the request is made 7 working days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep. ANTONYMS ENTERPRISES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that quality of the product delivered is not good. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 5 working days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 working of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by ANTONYMS ENTERPRISES PRIVATE LIMITED, it will take 5-7 working days for the refund to he processed to you.
Customer Support:
For any queries or issues related to refund and cancellation, don’t hesitate to get in touch with our customer service team at..
Name of the Office: PRAVEENKUMAR SELVARAJ (Director)
Company Name: ANTONYMS ENTERPRISES PRIVATE LIMITED
Address: Flat No.: 1(1A), Street: Sivan Koil Cross Street, Sub Locality: Kodambakkam, City: Chennai, District: Chennai, State: Tamil Nadu ,PIN Code: 600024, India.
Contact us: +91 9600464168
Email: antonymsenterp0528@gmail.com
Phone: Time: Monday – Friday (9:00 – 18:00)
All grievances will be acknowledged within 48 hours and resolved within a reasonable time in accordance with the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.